CAREERS

 

Front Desk:

• • Responsible for managing the way visitors are greeted.
• • First point of contact for vendors, customers and others.
• • Maintaining Records and Files, fulfilling file requests from co-workers.
• • Managing Correspondence, to include their own correspondence as well as that of managers and other colleagues.
• • Follow up on to-dos and then file the emails and voice mails in appropriate categories for later. Collect and open the postal mail and distributing it.
• • Answer the company's main phone line and direct calls to the proper people.
• • Performs other duties as required.

Customer Support:

• • Follow order entry process and provide order management from order receipt through order shipping and follow up.
• • Answer phone calls from current and prospective customers, respond to emails, and provide customers with product information including entering product quotes into CRM.
• • Interact with customers to provide after sales support on a variety of issues including: product knowledge, product lead times, freight quoting, and additional questions.
• • Updating customer records.
• • Assist with collections on past due amounts.
• • Coordinate cross organizational communication in a team setting.
• • Send appropriate form letters and tax exemption certificates to customers.
• • Convert qualified leads into a prospect in Sage CRM / Sales Fusion
• • Process customer returns and credits memos.
• • Enter Customer complaints and refer unresolved customer issues to designated departments for further investigation.
• • Primary support will be for domestic sales.
• • Performs other duties as required.

Deodorizer Sales Support:

• • Answer questions and concerns by deodorizer sales team.
• • Provide feedback on product descriptions and services.
• • Assist in completion of documentation to ensure that orders are filled.
• • Coordinate with Area Managers to ensure that orders are submitted, returns and exchanges are completed, and smooth flow of work is accomplished.
• • Performs other duties as required.

Supervisory Responsibilities:
No formal supervisory role.

Education and Experience Requirements:

• • This position requires a Associate’s Degree from two-year college or university or equivalent experience.
• • Bilingual a plus but not required.
• • Basic competency working in a Windows Office environment is required (Outlook, Excel, Word).
• • Demonstrated interpersonal and communication skills are required.
• • Strong MS office computer skills including Outlook, Word, and Excel.
• • Ability to foster and maintain relationships.
• • Ability to work in a multitasking environment.
• • Strong MS office computer skills including Outlook, Word, and Excel.
• • Ability to foster and maintain relationships.
• • Ability to work in a multitasking environment.
• • Must be a quick thinker and make recommendations or propose a solution to a customer’s problem.
• • Experience in dealing with freight and logistics a plus.
• • Experience with database entry and maintenance is preferred but not required.

Required Skills:

• • A strong team player
• • Excellent verbal and communication skills
• • Detail oriented
• • Customer/Client Focus
• • Ethical Conduct
• • Proficiency in MS Office Suite
• • Time Management
• • Project Management
• • Personal Effectiveness/Credibility
• • Excellent problem solving and organization skills
• • Strong Interpersonal communications skills
• • Demonstrated ability to work with a team
• • Flexibility

Physical/Mental Demands:
This position is largely a sedentary role, requiring use of typical office equipment such as computers, printers, copiers, and scanners.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please submit your resume to our HR Department at industrieshr@satelliteco.com along with any questions you may have.